Question how things have been done before.
When setting goals and targets, give your team the autonomy to be creative as to how they can be delivered.
Look at the skills within your team
Who is good at researching trends, market analysis and charting processes?
Do you have an influencer that bring others on board to new ideas?
Who will be responsible for execution? Ideas are great however they need to be tested, re-developed, communicated and launched.
Who will ensure you are on budget and on time?
Do you have a cheerleader? Many projects lose momentum so consider who has the skill of motivating the team. Whether it is a yes or a no to the above, consider your team dynamics as it relates to encouraging ‘outside the box’ thinking.
Consider putting together a cross functional project team to solve large challenges you may have and to take advantage of the opportunities the market presents.
Ensure it has a clear project lead that keeps the team focussed. And understand that may not be you!
Ensure you have diversity within the group and your target market (or future customer) has a voice.
Don’t make the team too big however, this tends to slow progress.
Facilitate brainstorm sessions with your customers, suppliers and partners. They see your organisation in a very different way to you and will bring great insight on your products and services of the future.
With new hires, add innovation as a competency on your job specification and/or questioning for interviews.
Be prepared to fail. Being prepared to get it wrong is another competency that is good to develop especially when thinking about groundbreaking approaches. So much has been written on this (light bulbs etc) and the bottom line is that you learn from the missteps. Of course, look to reduce your risk through thorough analysis and testing of any new idea or concept and agree with the team when it’s time to pull the plug, if necessary. The important question to ask is what did we learn that can move us forward?
Consider the environment. It needs to be on your agenda. To cultivate your own skills around innovation, consider how you can take the lead in developing a culture of innovation within your organisation or hotel.
Coaching Confidential, is an Executive Coach for hospitality professionals and worked as a hotel marketer for over 25 years. She is a member of the HMA committee. Sources
https://www.hospitalitynet.org/news/4102918.html How are Hotels Adapting and Innovating During COVID-19?
Kornferry.com Leadership Competencies
https://hbr.org/2013/07/how-to-innovate-faster Copyright Andrea McKay 2021. All rights reserved.