I read a fascinating quote in last week’s EP Condense from the former head of HR at Tesco, in that in her first performance review with Sir  Terry Leahy, after what she considered a successful year, he criticised her saying  ’nobody complains about you’. The point he was making was that she should be taking risks. [...]

I read a very sad fact in an article about Martha Lane-Fox in The Times. 3.5 million people in this country don’t see anyone in a week and 1.7 million don’t see anyone in a month. Part of her new brief is to make the internet available to everyone, so that such people would at [...]

BA launched what they refer to on their website as their ‘ Enhanced seating policy’. This allows passengers to pay between £10 & £60 to choose their seat in advance. Only time will tell what percentage of people take them up on this, and if it will generate a much-needed increase in revenue. It made [...]